Effective Date: 22 May 2026
1. Introduction
Hampidjan Pty Ltd ACN 604 344 872 and Hampidjan Australia Pty Ltd ACN 169 888 733 as trustee for the Hampidjan Australia Unit Trust ABN 28 600 110 661 (referred to in this Privacy Policy as Hampidjan, we, our or us) are committed to protecting your privacy and handling personal information in an open and transparent manner.
This Privacy Policy explains how we collect, use, store, disclose and protect personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
This policy applies to personal information collected through our website at www.hampidjan.com.au, through our business operations and through other dealings with customers, suppliers, contractors, job applicants and other individuals.
2. The Information We Collect
The types of personal information we may collect include:
– Names and job titles;
– Company or business names;
– Phone numbers;
– Email addresses;
– Billing and delivery addresses;
– ABNs and business details;
– Payment and account information;
– Credit application and trading account information;
– Correspondence and enquiry details;
– Website enquiry submissions;
– Recruitment and employment application information, including resumes and referee details;
– Marketing preferences and subscription details; and
– Technical information collected through website usage, including IP address, browser type, cookies and analytics information.
We may also collect other information reasonably necessary to conduct our business and provide products and services.
3. How We Collect Personal Information
We generally collect personal information directly from you when you:
– Contact us;
– Submit an enquiry;
– Purchase products or services;
– Apply for a trading account;
– Subscribe to marketing communications;
– Apply for employment; or
– Interact with our website or digital services.
We may also collect information from third parties where permitted by law, including:
– Credit reporting bodies;
– Referees and trade references;
– Service providers;
– Publicly available sources; and
– Related entities within the Hampidjan group.
4. Website Usage, Cookies and Analytics
Our website may use cookies and similar technologies to improve website functionality, analyse website traffic and enhance user experience.
Cookies are small files stored on your device that help websites recognise returning users and remember preferences.
We may use analytics and tracking services, including Google Analytics and other similar technologies, to understand how visitors use our website and to improve our services and online experience.
Most web browsers allow you to control or disable cookies through browser settings. However, restricting cookies may affect website functionality.
5. Why We Collect and Use Personal Information
We collect and use personal information for purposes including:
– Supplying products and services;
– Processing transactions and payments;
– Managing customer accounts and credit arrangements;
– Responding to enquiries and providing customer support;
– Coordinating deliveries and freight services;
– Communicating important business or operational updates;
– Sending marketing communications where permitted;
– Improving our products, services and website functionality;
– Recruitment and employment-related purposes;
– Internal administration, reporting and record keeping;
– Complying with legal and regulatory obligations; and
– Protecting our lawful business interests.
6. Marketing Communications
We may send marketing communications to individuals who have subscribed to receive them or where otherwise permitted by law.
Customers may also receive important business updates relating to products, services, operational matters or account-related communications.
You may unsubscribe from marketing communications at any time using the unsubscribe link included in electronic communications or by contacting us directly.
7. Disclosure of Personal Information
We may disclose personal information to third parties where reasonably necessary for business purposes, including:
– Freight, courier and logistics providers;
– IT service providers, software providers and cloud storage providers;
– Payment processors and financial institutions;
– Accountants, auditors and professional advisers;
– Related entities within the Hampidjan group;
– Credit reporting bodies and debt recovery providers;
– Recruitment service providers;
– Marketing and communication platforms, including Mailchimp;
– Government authorities or regulators where required by law; and
– Other service providers engaged to support our operations.
We only disclose personal information where appropriate safeguards and confidentiality obligations are in place.
8. Overseas Disclosure
Some personal information may be stored, processed or accessed by overseas recipients, including related entities and service providers located outside Australia.
This may include disclosures to related companies in Iceland for financial reporting and administrative purposes, as well as overseas cloud storage, IT or software providers.
Where personal information is disclosed overseas, we take reasonable steps to ensure the information is handled in a manner consistent with Australian privacy laws.
9. Security of Personal Information
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
Security measures may include:
– Secure systems and networks;
– Restricted access controls;
– Password protection;
– Staff confidentiality obligations; and
– Secure storage and disposal procedures.
While we take reasonable precautions, no method of electronic transmission or storage is completely secure and we cannot guarantee absolute security.
10. Access and Correction
You may request access to the personal information we hold about you and request corrections if you believe information is inaccurate, incomplete or out of date.
Requests should be made using the contact details below.
We may need to verify your identity before providing access. In limited circumstances permitted by law, we may refuse access, in which case we will provide written reasons where required.
11. Recruitment Information
If you apply for employment with us, we may collect and use your personal information to assess your application, verify qualifications and references, and manage recruitment processes.
Unsuccessful applicant information may be retained for a reasonable period unless otherwise requested.
12. Complaints
If you have a complaint regarding the handling of your personal information, please contact us using the details below.
We will acknowledge your complaint within a reasonable timeframe and aim to investigate and respond within 30 days.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in legal requirements, technology or business practices.
The latest version will always be available at www.hampidjan.com.au.
14. Contact Us
If you have any questions, requests or complaints regarding this Privacy Policy or the handling of personal information, please contact us:
Hampidjan Australia
Address: 55 Telford Circuit, Yatala QLD 4207
Phone: 07 5525 5555
Email: [email protected]
Please click here to view our Credit Reporting Policy